Postal address
Postbus 132, 4530 AC Terneuzen

Visitors address
Schelpenpad 2, 4531 PD Terneuzen, Nederland.

Tel: +31 (0) 115 647400, Fax: +31 (0) 115 647500
E-mail: port@zeeland-seaports.com  www.zeeland-seaports.com

 

Radio Medical Service

 

The Radio Medical Service (Radio Medische Dienst, or RMD) of the Royal Dutch Lifeboat Institution is manned by five doctors. They are on call to provide medical advice to ships offshore through the Coastguard Centre (KWC) and can make contact with the party requiring assistance within ten minutes. 

 

  • Non-urgent requests for advice should be made between 06:00 and 20:00 UTC;
  • Requests via telephone or mobile to the Coastguard Centre: +31 223 54 25 00 (not free of charge);
  • In order to improve the quality of the service provided by the RMD, after the request has been dealt with it is important for the doctor to receive feedback from the ship on the advice given.

 

Marine channel VHF DSC 

 

Coverage: Dutch A1 maritime area

  • Contact the Coastguard Centre via DSC channel 70 (MMSI 002442000) or VHF channel 16;
  • State clearly your vessel's name and/or call sign, position and the request for Radio Medical Advice;
  • The Coastguard Centre will assign you a working channel. For VHF this channel will be 23 or 83;
  • Switch over to the assigned working channel and remain on standby. The Coastguard Centre will connect you through to the doctor on duty.
  • The doctor requires clear information. Use the RMA questionnaire as a guide (see also the International Medical Guide for Ships).

 

Medium wave MF DSC

 

Coverage: Dutch A1 and A2 maritime areas 

  • Contact the KWC via MF DSC 2187.5 kHz (MMSI 002442000) and switch over to MF 2182 kHz;
  • State clearly your vessel's name and/or call sign, position and the request for Radio Medical Advice;
  • The Coastguard Centre will assign you a working channel;
  • The Coastguard Centre will transmit on channel 2824 kHz and receive on 2520 kHz or it will transmit on channel 1890 kHz and receive on 2045, 2048, 2049, 2051, 2054 or 2057 kHz;
  • Switch over to the assigned working channel and remain on standby. The Coastguard Centre will connect you through to the doctor on duty.
  • The doctor requires clear information. Use the RMA questionnaire as a guide (see also the International Medical Guide for Ships).

 

Email (Electronic mail)

 

Coverage: world coverage

Send the information to:

  • 38@rmd.knrm.nl (emergency/MEDEVAC);
  • 32@rmd.knrm.nl (regular/MEDICAL);
  • 00@rmd.knrm.nl (not urgent);
  • The doctor requires clear information. Use the RMA questionnaire as a guide (see also the International Medical Guide for Ships).


Inmarsat 

 

In order to contact the Dutch Radio Medical Service (RMD), you must log on to Stratos (formerly Xantic). Check that your equipment is tuned to this station. 

INMARSAT B/M/FLEET 77, 55 AND 33 Telephone
Coverage: A3 maritime area

Application procedure

  • Make contact with Stratos (formerly Xantic) in accordance with your Inmarsat Terminal instructions by entering code 012;
  • Select the priority code:
  • Code 32 = MEDICAL ADVICE
  • Code 38 = MEDEVAC (evacuation) The Coastguard Centre always leaves the RMD doctor to make the decision to evacuate!
  • State your vessel's name, call sign, Inmarsat number and position to the watch officer of the Coastguard Centre
  • You will be connected to the RMD doctor on duty.
  • The doctor needs clear information. Use the RMA questionnaire as a guide (see also the International Medical Guide for Ships).